Refund Policy
At Hanux, we are committed to ensuring your satisfaction with our courses and services. If you are not entirely satisfied, we are here to help. Please review our refund policy outlined below:
1. Eligibility for Refunds
- Refunds are available for courses and services purchased directly through Edunx.
- Refund requests must be made within 2 days of the date of purchase.
- The course or service must not be more than 20% completed to qualify for a refund.
2. Non-Refundable Items
Certain items are not eligible for refunds, including but not limited to:
Courses where completion exceeds 20%.
Subscription services after the billing period has begun.
Customized services or personalized training.
3. Process for Requesting a Refund
To request a refund, please contact our support team at info@hanux.org with the following details:
Your name and contact information.
The course or service for which the refund is requested.
Proof of purchase (receipt or transaction ID).
A brief explanation for the refund request.
Refund requests will be reviewed within 5 business days of submission.
4. Refund Approval
Approved refunds will be processed using the original payment method.
Refund processing may take 5-10 business days, depending on your financial institution.
5. Special Cases
Hanux reserves the right to address refund requests on a case-by-case basis for extenuating circumstances, such as technical issues or health-related interruptions.
6. Changes to Refund Policy
We may update our refund policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.
For any questions or assistance regarding refunds, please contact us at info@hanux.org. We value your trust and are committed to delivering an exceptional learning experience.
7. Contact Us
If you have questions about this Refund Policy, contact us at:
Hanux
Email: info@hanux.org