About Course
Overview
Total Quality Management (TQM) is a holistic approach to long-term success through continuous improvement in processes, products, and services. This training provides participants with the knowledge and skills to implement quality-focused strategies across an organization, ensuring customer satisfaction, improved efficiency, and sustainable growth.
TQM emphasizes employee involvement, leadership commitment, customer focus, process improvement, and data-driven decision-making. With this training, professionals learn how to build a culture of quality and drive business excellence.
Course Details
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Duration: 3–5 days (varies by provider)
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Mode: Online / Classroom / Blended
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Assessment: Case studies, assignments, and project work
Course Content
Module 1: Introduction to TQM
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Definition, history, and evolution of Total Quality Management
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Key principles of TQM
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Benefits of adopting a quality management philosophy
Module 2: TQM Framework & Principles
Module 3: Tools & Techniques of TQM
Module 4: Process Management & Improvement
Module 5: TQM Implementation Strategy
Module 6: Case Studies & Practical Applications
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