About Course
Overview
The IT Service Management (ITSM) Fundamentals course introduces learners to the core principles, practices, and processes of managing IT services effectively. ITSM is essential for aligning IT services with business needs, improving service delivery, and ensuring customer satisfaction.
This training provides a solid foundation in ITSM concepts, terminologies, frameworks (such as ITIL®), and real-world applications. It is ideal for individuals starting their career in IT service management or those seeking to understand how IT services are designed, delivered, and improved in modern organizations.
Course Details
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Certification Authority: Training providers / Accredited bodies (may align with ITIL® or other frameworks)
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Certification: ITSM Fundamentals
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Exam Format: Multiple-choice exam, 40–50 questions, duration 60–90 minutes, passing score ~65%
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Mode: Online / Classroom / Self-paced learning
Course Content
Module 1: Introduction to IT Service Management
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What is ITSM and why it matters
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Key objectives and benefits of ITSM
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Differences between ITSM, IT operations, and IT governance
Module 2: ITSM Concepts and Terminology
Module 3: ITSM Frameworks and Best Practices
Module 4: ITSM Processes
Module 5: Roles and Responsibilities in ITSM
Module 6: Tools and Technologies
Module 7: Exam Preparation and Case Studies
Student Ratings & Reviews
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