About Course
Overview
The Service Integration and Management (SIAM™) Foundation certification is designed to provide a solid understanding of multi-service provider integration and how it can be effectively managed to deliver value to the business. As organizations increasingly rely on multiple vendors and service providers, SIAM provides a structured framework to ensure seamless collaboration, governance, and accountability across all providers.
This course introduces the principles, practices, and benefits of SIAM, covering its implementation, roles, processes, and challenges. The SIAM Foundation certification is an entry-level credential that validates knowledge of the SIAM framework and prepares professionals to work in multi-vendor IT service ecosystems.
Course Details
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Certification Authority: EXIN / BCS (Global recognition)
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Certification: SIAM™ Foundation
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Exam Format: 40 multiple-choice questions, 60 minutes, pass mark 65%
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Mode: Online/Instructor-led training with case studies and practice exams
Course Content
Module 1: Introduction to SIAM
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What is SIAM?
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Why organizations adopt SIAM
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The value proposition of SIAM
Module 2: SIAM Key Concepts
Module 3: SIAM Principles and Practices
Module 4: Roles and Responsibilities in SIAM
Module 5: SIAM Implementation Roadmap
Module 6: SIAM Processes and Supporting Practices
Module 7: Exam Preparation
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